Mitchell Nord
mnord@att.net

SUMMARY:
Technical and product support person with administration and customer service experience.  Available to utilize existing technical, troubleshooting and leadership skills.

EXPERIENCE:

GN Netcom, Nashua, New Hampshire: 7/05 – Present
GN Netcom develops, manufactures, and markets hands-free headsets for the call center, office, and mobile markets, worldwide.
Support Analyst

Responsible for helping individuals and companies get wireless telephony solutions setup, working and maintained with company telephony, home offices enterprises and cellular technology.  Train new employees with  products and procedures.  Run and submit weekly and monthly reporting.

Additional Responsibilities
  • Phone and email technical support
  • Customer service
  • Product Testing and Documentation
  • Computer technical support for team members
  • Weekly and monthly reporting using MS Excel and proprietary software.
  • Mail Room & Shipping and Receiving



    • Reardon Temporary Services, Merrimack, New Hampshire: 11/03 – 7/05
    Temporary Staffing Firm
    Staff Temporary

    Associated with Reardon for many years.  Three highlights include Level One call center support person for Dell computers third party company.  This was a seasonal position through the 2003 Holiday season.

    Several years later, Velcro, USA in Manchester, NH, where my team converted from a paper based ordering system to computer.  Duties focused primarily on data entry and researching software solutions for streamlining the order process.  Instructed team members how to use Microsoft Excel formulas for culling and collating data.

    Last placement to GN Netcom’s retail company, Hello Direct, led to my current position.  Sales department data entry where inputting written sales orders into a proprietary database.  Quick knowledge of software and procedures led to my hire at Hello Direct’s sister company GN Jabra.


    Robert Half and Associates, Manchester, NH  11/4 – 1/05
    Temporary Staffing Firm
    Staff Temporary

    My association with Robert Half took me to the Inbound Help Desk of Brookstone home office for their Point of Sales systems.  Knowledge of DOS Networking (CLI), credit card, gift card and retail situations was primary focus of this temporary position.  Two months after temporary contract ended, was asked to come onboard, full time.  Previous commitment with next employer took precedence.

    Additional Responsibilities
  • Support Analyst
  • Sales Support
  • Computer Tech Support for team members
  • Shipping and Receiving duties



    • Barclay Temporary Services, Bedford, New Hampshire: 3/03 - 6/03
    Temporary Staffing Firm
    Staff Temporary

    Though associated with Barclay for many years, a placement was to the Lightship Telecom customer service team, researching, data mining and updating the customer database.  Although I produced the highest number of completed customer updates of my team, the contract was temporary, until we met 95% completion.

    Additional Responsibilities
  • Support Analyst
  • Troubleshooting
  • Tech Support for team members



    • Nordscape Studios, Manchester, New Hampshire: 1/03 – Present
    Audio Recording Studio and Internet & Website Consulting
    Sound Engineer, Producer, Media Consultant

    Audio engineer for home based recording studio.  Responsible for all facets of running a recording studio including engineering, composing, editing, documenting and mastering audio performances, commercials and documentaries.

    Commissions
  • C-10 Research & Education Foundation
  • Harmony Carpentry
  • Kleebz.com
  • Scriveners LLC


    • Et Cetera
  • Flash Animating and Implementation
  • Computer Set up and configurations
  • Graphics Design
  • Website Design and Implementation



    • Kinetic Concepts Incorporated, Manchester, New Hampshire: 1/00 – 3/03
    Kinetic Concepts develops and markets innovative therapeutic healing systems.
    Service Consultant

    The primary duties of this position is the delivery and setup of hospital beds, overlay mattresses and negative pressure therapy systems.  My, then, supervisor though it best I fill in-house, administrative roles in handling customers, computers, payroll and preparing daily, quarterly and yearly reports.
    Additional Responsibilities
  • Customer Service
  • Support Analyst
  • Payroll Processing
  • MSDS Administration
  • Fire Safety Officer
  • Shipping and Receiving


    • COMPUTER

  • Operating Systems

    • Dos, Windows 3.1 / 95 / ME / XP / NT4; Mac O/S; Linux Ubuntu

  • Software

    • Office: Word, Excel, PowerPoint, Outlook, Access.
    Adobe: Flash, Audition, Photoshop, Illustrator, Dreamweaver, Contribute.
    Camtasia Studio.
    Soundscape, Soundforge and other audio editing programs

  • Technologies

    • Flash ActionScript, HTML, web layout, authoring, web graphics optimization and publishing
    Audio Editing, Excel Formulas, Windows Sharepoint Services, Hard Disk Optimization, Registry Key Editing, Internet Setup, Formatting and O/S Installation, Program Installation and Customizing, File Maintenance, External Storage Solutions, System Customization.
    I have been working with computers since the early 1970’s with the old Mainframe and punch key technology.  In my radio broadcasting career, I programmed computer systems for commercial production and broadcast.  Can learn most software applications and routines.


    WRITING ACCOMPLISHMENTS:
  • Nordscape.com.  Setup, design, illustration, animation, implementation & maintaining.
  • Snowy (In Pre-production) 3-act stage play about the continuing adventures of Snow White, sans dwarfs.
  • Otto Makes A Comeback (1998) Children’s play regarding the domestic problems of a male Cinderella.
  • Touch My Nagra & I'll… (1996) Four minute school video production about a man looking for answers.
  • A Man Named Robin (1994) Children’s stage play loosely based on Robin Hood. (Co-written)
  • WCOW (1991) 3-act slapstick stage play about a radio station in the Midwest 1950's.



    • EDUCATION:
  • Lynda.com.  Adobe Flash & ActionScript programming, basic and advanced. Continuing.
  • Comptia A+ , Net+, Cisco Training and Certification, Microsmart , Bedford, New Hampshire 2001.
  • AS., Computer Sciences, Full Sail Center for the Recording Arts, Orlando, Florida 1997.
  • Introduction to computer programming and MIS systems, New Hampshire College, 1984.
  • Radio Arts, Dartmouth College, Hanover, New Hampshire, 1980.



    • AFFILIATIONS:
  • Toastmasters; Region VII, District 45, Area 16, Club 4227.  Member in good standing 2002 -2005.
  • Toastmasters; Region VII, District 45, Area 16, Club 5321.  Member in good standing 2002 -2005.
  • Toastmasters; Region VII, District 45, Area 7, Club 2440.  Member in good standing 2007 - 2008.

    PERSONAL
  • DOB: 8-17-58
  • Location: Manchester, NH US
  • Nationality: US
  • Married
  • Hobbies:
  • Hiking
  • Animation
  • Drama Theatre writing

    • Radio Theatre Production (writing, recording, editing, mastering)

    Professional Philosophy.  References Available.  Diverse background.  Salary negotiable.

     

    Nordscape.com